Policies and Shipping Information

 

Policies

Order processing time.

  • We do our best to get orders shipped within 2-4 days.

  • Some orders may take up to 14 business days to fulfill as we bake our cookies fresh before shipping.

  • If we experience unforeseen delays in fulfilling an order we will contact customers to inform them.


Shipping Domestic or International.

  • We use FedEx 2day shipping nation wide. No international shipping.


Ordering Locally

  • To make a pick up order, please call our store at (808) 892-1250. You can pick up your order at 1933 Republican St. Honolulu HI 96819 Mon-Fri 9-5pm and Sat 9-3pm.

  • There may be a 5 business day waiting period depending on the availability of products in the shop.

WE DO NOT OFFER LOCAL DELIVERY FOR RETAIL PURCHASES.

Returns, changes and cancellations.

  • All sales are final.

  • Shipping and corrections for addresses are allowed prior to shipping at no fee.

  • If shipments are sent out and corrections may need to be done customer may have to pay for corrections. NO REFUNDS ON CUSTOMER'S SHIPPING ERRORS.

  • Please contact us immediately at keithscookieshawaii@gmail.com for corrections or to receive refunds.

  • In the event your order is returned to our warehouse as undeliverable, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs if you gave us an incorrect address. You may be asked to use a different shipping address. You may also cancel your order. Canceled orders will be refunded minus all shipping fees.

  • Any damages that occur once products leave the care of Keith's Cookies will not be exchanged, refunded, or compensated.

  • If a product has been lost or damaged during the shipping process, we will open a claim with the shipping company. We can not start a claim until 14 days have passed if the package is lost. At that time we will ship you another package of your original order. Also please send us a photo of the damaged product to help our claim with the shipping company.



Shipping Cost

We use USPS Priority Mail

Sorry. We do not offer free shipping. We are small local business. Thank you for understanding. But you can pick up at store.


Breakdown of Shipping and Handling 

  1. $18.29 - Max Weight - 3lbs

  2. $23.29 - Max Weight - 4lbs

  3. $34.48 - Max Weight - 5lbs

  4. $39.48 - Max Weight - 6.5lbs

  5. $44.48- Max Weight - 8lbs

  6. $55.67 - Max Weight - 9lbs

  7. $60.67- Max Weight - 10.5lbs

  8. $65.67 - Max Weight - 12lbs

  9. $81.86 - Max Weight - 14.5lbs

  10. $86.86 - Max Weight 16lbs

  11. $103.06 - Max Weight 18.5 lbs


For large orders please email us so that we can provide you with the best shipping option.

Example: $17.29 (3.25lbs)

  1. 2 Boxes, 22.oz - MAX

  2. 5 Pouches, 8.3oz - MAX

  3. Mix - 1 Box, 22.oz & 3 Pouches, 8.3oz - MAX

  4. Mix - 2 Boxes & 1 Pouch - MAX



Email us for larger orders or other rates. 

keithscookieshawaii@gmail.com
Ph: (808)-847-0355